MM Luxuria LLC Refund Policy

At MM Luxuria, we are dedicated to delivering exceptional quality and satisfaction with our luxury furniture and wellness products, including sofa recliners, leather recliners, sofas, beds, dining, massage chairs, infra-red saunas, and saunas. Our refund policy is designed to be fair, transparent, and aligned with our commitment to excellence for our discerning clientele, in partnership with our suppliers, including Shopify, AutoDS, and GigaCloud Technology.

1. Eligibility for Refunds

• 7-Day Return Window: You may request a refund within 7 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging. This aligns with Shopify’s return guidelines, AutoDS’s dropshipping standards, and GigaCloud’s B2B logistics policies.
• Defective or Damaged Items: If your product arrives damaged, defective, or not as described, you are eligible for a full refund or replacement. Contact us at info@mmluxuria.com or +1-575-322-2937 within 3 days of receipt to report the issue.
• Incorrect Orders: If you receive an incorrect item (e.g., a sofa instead of a massage chair), you qualify for a full refund or exchange. Notify us within 3 days of receipt.

2. Non-Refundable Items

• Custom Orders: Custom-made or personalized items (e.g., bespoke dining tables or custom-configured saunas) are non-refundable unless defective or not as described, per AutoDS and GigaCloud’s custom product policies.
• Used Products: Items showing signs of use or damage beyond normal delivery wear are not eligible for refunds.
• Final Sale Items: Products marked as “final sale” on our website (mmluxuria.com) are non-refundable, as indicated at checkout.

3. Refund Process

• Initiate a Return: Contact our customer service team at info@mmluxuria.com or +1-575-322-2937 to request a refund. Provide your order number, item details, and reason for return.
• Return Shipping: For defective, damaged, or incorrect items, MM Luxuria covers return shipping costs. For other returns, customers are responsible for return shipping costs, unless otherwise agreed upon. AutoDS or GigaCloud suppliers may provide prepaid labels for eligible returns, which we’ll facilitate.
• Inspection: Returned items will be inspected within 3 business days of receipt to confirm eligibility.
• Refund Issuance: Approved refunds are processed to the original payment method within 5-7 business days, per Shopify’s payment processing timelines.

4. Exchanges

If you prefer an exchange (e.g., swapping a sofa recliner for a leather recliner), contact us within 7 days. Exchanges are subject to availability and price differences. MM Luxuria covers shipping for defective or incorrect items; otherwise, customers cover exchange shipping costs.

5. Supplier Coordination

MM Luxuria partners with AutoDS and GigaCloud Technology for dropshipping and B2B fulfillment. We coordinate with these suppliers to ensure compliance with this refund policy. Processing times may vary slightly due to supplier logistics, but we aim to resolve all requests within the stated timelines.

6. Contact Us

For refund inquiries or assistance, our dedicated team is available:
Email: info@mmluxuria.com
Phone: +1-575-322-2937
Website: mmluxuria.com

We value your trust in MM Luxuria and are committed to ensuring your satisfaction with our luxury collections. This policy is effective as of August 25, 2025.